Customer Service Officer-Mandarin & English Speaker

• 1 years of customer service experience
• Fresh graduate is welcome to apply
• Able speak in English, Mandarin and Bahasa Malaysia.
• Prefer mandarin speaker as need to communicate with customer and colleagues from Taiwan
• Excellent communication and interpersonal skills, with the ability to empathize and build rapport with customers
• Strong problem-solving and critical-thinking skills to efficiently address customer inquiries and concerns
• Ability to work in a fast-paced, high-volume environment and manage multiple tasks simultaneously
• Commitment to providing exceptional customer service and a genuine desire to help others
• Able to work in shift including weekend and public holiday
• Knowledge on Crypto Industry but not require

• Handle inbound customer inquiries and requests via email, and chat, providing timely and efficient solutions
• Troubleshoot customer issues and provide comprehensive assistance to resolve problems
• Identify and escalate complex or unresolved cases to the appropriate teams
• Provide feedback and suggestions for improving customer service processes and procedures
• Maintain a positive, professional, and courteous attitude when interacting with customers

• Medical Insurance
• Attractive salary and performance-based bonuses
• Opportunities for career development and growth
• Allowance will be provided

• Training Provided
• 5 Working Days
• Staff Activities

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