Customer Service Executive (Prefer Mandarin Speaker)

• 1-3 years of working experience in a customer service-related field.
• Experience in customer service or training/education industry preferred.
• Familiar with online learning platforms and automation tools.
• Good communication skills in English, Bahasa Malaysia, and Mandarin (read & write) to handle documents and communication when needed.
• Detail-oriented, capable of handling large volumes of data and documents independently.
• Strong organizational skills and execution ability.
• Minimum SPM qualification (Diploma/Degree preferred).
• Proficient in Excel & Google Sheets.
• Familiar with social media and online customer service tools.
• Strong customer service mindset with resilience under pressure.

• Manage online course system, including replays, learning resources, and student support.
• Handle course administration: attendance lists, industry data, sign-in forms, feedback collection, and documentation.
• Set up and maintain automation workflows: tagging, landing pages, payment pages, registration forms.
• Consolidate and analyze course-related data, prepare reports for management decisions.
• Support online classes: publish notifications, assist students to enter Zoom, track attendance & conversion rates.
• Provide course support: prepare checklists & materials, manage attendance, collect NDA & feedback, create & send DISC assessment links.
• Follow up offline course RSVP: contact customers via phone/WhatsApp to confirm attendance and track responses.

• Public transport accessible.
• Performance bonus.
• Annual company trips.
• Team building.
• EPF, SOCSO.

Maukerja