E-Commerce Operations & Strategy Plan, execute, and manage daily e-commerce activities across website, marketplaces, and digital platforms in line with company goals. Marketing & Conversion Optimization Collaborate on digital campaigns (SEO, SEM, ads, EDMs), optimize online funnels, and improve user engagement and conversion rates. Analytics & Reporting Use tools like Google Analytics to track KPIs, analyze performance, and generate insights for business decisions and improvements. Content & Catalog Management Ensure accurate product listings with appealing content and visuals across all e-commerce platforms. Customer Experience & Support Oversee online customer service touchpoints, ensuring timely responses and implementing improvements based on feedback. Project & Vendor Coordination Manage e-commerce projects and liaise with third-party vendors to deliver updates, campaigns, and tech integrations effectively. Key Competencies & Requirements: Business Acumen: Strong understanding of business operations, KPIs, revenue models, and customer value drivers. Analytical Thinking: Proficiency in interpreting data, identifying trends, and making data-informed decisions. Project & Vendor Management: Demonstrated experience in managing cross-functional projects and working with external partners. Excellent communication and organizational skills. Experience with e-commerce platforms (e.g., Shopify, EasyStore, Lazada, Shopee, TikTok) Familiarity with digital tools (Google Analytics, Meta Ads Manager, email marketing platforms, CRM, etc.) Show more Show less