Customer Services Executive (live chat)

Malaysia
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Sepenuh masa

7 hari lepas
Permohonan Mudah

Alpha Iota BPO is seeking a dedicated and dynamic Customer Services Executive who is passionate about delivering exceptional customer experiences. In this role, you will serve as a vital point of contact for our customers, addressing their inquiries and resolving issues effectively. As a key member of our customer service team, you will play an integral role in maintaining our reputation for excellence while ensuring customer satisfaction. You will engage with a diverse clientele, utilizing your strong communication skills and problem-solving abilities to manage various customer interactions through multiple channels, including phone, email, and chat. Your commitment to understanding customer needs and providing timely solutions will be essential in fostering positive relationships and retaining a loyal customer base. At Alpha Iota BPO, we believe that our employees are our greatest asset, and we are committed to fostering a collaborative and positive work environment. Join us for an exciting opportunity to develop your career in a fast-paced industry while making a real difference in the lives of our customers. Your efforts will have a direct impact on our overall success and will be recognized and valued by the company and our clients alike.Responsibilities

Respond to customer inquiries via phone, email, and chat promptly and professionally.
Resolve customer complaints by identifying the issue and implementing a suitable solution.
Maintain a thorough understanding of company products and services to effectively assist customers.
Document and maintain accurate records of customer interactions and transactions.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Collaborate with team members to improve customer service practices and processes.
Provide feedback and insights to management about customer needs and potential areas for improvement.

Requirements

Proven experience in a customer service role or similar position.
Excellent verbal and written communication skills to interact effectively with customers.
Strong problem-solving skills and ability to think critically under pressure.
Proficiency in using customer service software and systems.
Ability to manage multiple tasks and handle stressful situations efficiently.
Strong attention to detail and a commitment to accuracy in documentation.
Flexibility to work various shifts, including weekends and holidays as required.

Alpha Iota