Welcome Ambassador (Hotel)

Agensi Pekerjaan Jobs Kreate Sdn Bhd

Kuala Lumpur
RM 3,000-4,000 per bulan
Tetap
Sepenuh masa

1 hari lepas

MohonLokasi Kerja Berhampiran Stesen

Level 24-ww36 (Common Ground) Menara Worldwide 198 Jalan Bukit Bintang Kuala Lumpur WP Kuala Lumpur Malaysia 55100

Penerangan KerjaKelayakanProfessional Experience: At least 1 year of experience in Front Office, Concierge, or a customer service-related field.Language Proficiency: Ability to communicate effectively in English, Mandarin, or Cantonese.Soft Skills: Highly personable with a strong command of interpersonal and relationship-building skills.Tanggungjawab1. The Arrival & Departure ExperienceFirst Touchpoint: Proactively greet guests at the entrance using the "10-5 Rule" (eye contact at 10 feet, verbal greeting at 5 feet) to create an immediate sense of belonging.Escort & Orientation: Personally escort VIPs and guests from the lobby to the elevators or directly to their rooms, providing an elegant "mini-tour" of the property's features.Seamless Handover: Coordinate with the Valet and Bell Desk to ensure luggage is identified and delivered to the guest's room within minutes of their arrival.Fond Farewell: Assist with departures by arranging transport, managing luggage collection, and ensuring the guest's final impression of the hotel is as positive as their first.2. VIP Relations & PersonalizationRecognition & Memory: Memorize the names and faces of repeat guests and VIPs to provide a personalized, "warm welcome" that bypasses standard formalities.Preference Management: Note guest preferences (e.g., favorite drink, room temperature, newspaper choice) and update the Property Management System (PMS) for future stays.Executive Lounge Support: Assist in managing flow and service within the Executive or VIP lounges during peak hours.3. Lobby & Atmosphere ManagementVibe Control: Monitor the lobby environment, ensuring music levels, lighting, scent, and floral arrangements are perfectly aligned with brand standards.Queue Mitigation: During busy periods, "break the queue" by interacting with waiting guests, offering water or refreshments, and performing mobile check-ins via tablet.Security & Discretion: Act as a "polished" security layer by noticing unauthorized persons or suspicious activity while maintaining a welcoming demeanor.4. Concierge & Local Expert DutiesWayfinding: Provide clear, sophisticated directions to hotel facilities, local landmarks, and high-end shopping districts.Event Knowledge: Stay fully briefed on all daily hotel events, restaurant operating hours, and local city happenings to answer guest queries without hesitation.Cross-Departmental Liaison: Act as the "glue" between the Front Office, Housekeeping, and Food & Beverage teams to solve guest issues in real-time.Key Performance Indicators (KPIs) for the Role:Guest Satisfaction (LQA): Achieving high scores in Leading Quality Assurance (LQA) audits regarding the "Arrival Experience."Response Time: Ensuring no guest waits in the lobby for more than 30 seconds without being acknowledged.Grooming Compliance: Maintaining a 100% "Perfect Image" rating (hair, makeup, uniform) throughout the shift.Manfaat

Annual Leave
Medical and Hospitalisation Leave
EPF
SOCSO

KemahiranPresence & Posture Impeccable Grooming Articulate WayfindingCara nak pergi ke Agensi Pekerjaan Jobs Kreate Sdn Bhd guna pengangkutan awam?Kuala LumpurPengangkutan Awam BerdekatanAll LRT MRT KTM MonorailLRT - MASJID JAMEK0.3 kmLRT - PASAR SENI0.6 kmMRT - PASAR SENI0.6 kmKTM - BANK NEGARA0.8 kmLRT - BANDARAYA0.9 kmKTM - KUALA LUMPUR0.9 kmLRT - PLAZA RAKYAT1.0 kmMRT - MERDEKA1.1 kmMRL - MAHARAJALELA1.2 kmLRT - DANG WANGI1.3 kmMRL - MEDAN TUANKU1.4 kmMRT - MUZIUM NEGARA1.4 kmLRT - SULTAN ISMAIL1.5 kmPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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