Customer Success Specialist (Mandarin Support - Urgent Hiring)

JobScoper

Kuala Lumpur
RM 3,900 per bulan
Tetap
Sepenuh masa

1 hari lepas

MohonKelayakan

Minimum SPM qualification; fresh graduates are encouraged to apply.
Strong communication skills in Mandarin and English.
Willing to work in Rotational Shift - 24/7, including weekends and public holidays.

Tanggungjawab

Customer Support: Resolve issues; Respond promptly to customer inquiries, complaints, and feedback across various channels, including phone, chat, and email.
Educate and guide customers on the use of self-service options and automated banking channels.
Conduct follow-up calls for transaction confirmations and request necessary supporting documents.
Perform Know Your Customer (KYC) verification tasks in compliance with company and regulatory requirements.

Manfaat

Annual Leave and Sick Leave
Training Provided
Allowance Provided
EPF and SOCSO
5 Working Days

KemahiranCustomer Relationship Management Communication Skills (Written and Verbal) Problem-Solving Mandarin Language Proficiency Active Listening Empathy Time ManagementPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja

Memohon