Company Description ALMA Technology Sdn Bhd is a leading wholesale distributor of CCTV and ICT networking products, offering comprehensive solutions tailored for SMEs, system integrators, and ELV installers in Malaysia. We provide a wide range of networking products from renowned brands such as UNIVIEW, DAHUA, IMOU, RUIJIE, REYEE, IP-COM, and Tenda. With extensive industry experience, we have built a strong reputation for delivering high-quality products and exceptional service. ALMA focuses on tailored solutions to address the unique challenges of SMEs, conducting training programs and site surveys to ensure the best outcomes. Role Description This is a full-time on-site role for a Customer Service Lead located in Puchong. The Customer Service Lead will be responsible for managing daily customer support operations, ensuring customer satisfaction, and implementing phone etiquette standards. The role involves enhancing customer service experiences and leading a team to meet the company's customer service goals. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Proficiency in Phone Etiquette and enhancing Customer Experience Excellent leadership and team management skills Strong communication and interpersonal skills Ability to handle high-stress situations and manage time effectively Experience in the ELV or security industry is a plus Bachelor&aposs degree in Business Administration, Management, or related field Show more Show less