Declarations & Customer Service

• Minimum SPM or Diploma in Logistics, Supply Chain Management, or a related field.
• At least 3-5 years of experience in forwarding operations, with strong knowledge of Royal Customs procedures.
• Knowledge in customs declarations for car spare parts, including CKD/SKD forms, will be an added advantage
• Proficiency in spoken and written Mandarin, will be an an advantage.
• Proven customer support experience in a similar role.
• Strong phone handling skills and active listening abilities.
• Customer-oriented with the ability to adapt to different personalities and situations.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Capable of working independently and completing assignments within given instructions and standard practices.

• Handle declarations for K1, K2, K3, K8, K9, ZB1, ZB2, barge shipments, DG cargo, and PKFZ cargo.
• Liaise with clients and agents regarding HS codes and provide duty/tax estimates upon inquiry.
• Experienced in EDI, Dagang.NET, and Port VGM submissions.
• Monitor, coordinate, and follow up on cargo movements, including lorries and drivers.
• Oversee import and export shipments to ensure smooth operations.
• Collaborate closely with the sales team to fulfill customers' operational requirements.
• Assist customers with shipment bookings, including slot owners, ocean carriers, co-loaders, and truckers.
• Ensure all mandatory documentation is properly filed for each job with reference to the quotation.
• Track and manage container movements for import shipments, including empty container collection.
• Supervise and monitor daily tasks of operations staff.
• Provide timely reports as required.

• Annual leave
• Medical and hospitalization leave

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