Team Lead Customer Service (Mandarin Speaker)

JobScoper

Kuala Lumpur
RM 6,000 per bulan
Tetap
Sepenuh masa

2 hari lepas

MohonKelayakan

Minimum 1 year experience as TL in customer service sector.
Fluent in Mandarin and English (written & spoken).
Strong leadership, communication, and people management skills.
Ability to work in a fast-paced environment and handle escalations.
Willing to work 24/7 rotational shift.

Tanggungjawab

Lead, coach, and motivate a team of customer service representatives.
Monitor performance, provide feedback, and drive continuous improvement.
Handle escalated customer issues with professionalism and efficiency.
Ensure service quality and compliance with company standards.
Prepare performance reports and support operational planning.

Manfaat

Training provided
Allowance provided
Annual leave and sick leave
EPS & SOCSO

KemahiranCustomer Service Management Team Leadership Mandarin Language Proficiency Communication Skills Problem-Solving Conflict ResolutionPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja

Memohon