Customer Service Executive (Call Center)

Leanis Solutions Sdn Bhd

Kuala Lumpur Bandar Sri Damansara, Selangor
Tetap
Sepenuh masa

10 hari lepas

MohonKelayakan

At least Diploma
Min 1 years exp in call centre preferably in fintech, banking, or payment gateway environments.
Excellent verbal and writing communication skill in Bahasa or English.
Problem solving skill to handle customer inquiry, complaint and resolve issues efficiently.

Tanggungjawab

Respond to customer inquiries via calls, emails, and live chat during office hours
Provide first-level troubleshooting and support for payment transactions, settlement issues or dispute transaction
Monitor daily payment (FPX, card payments, e-wallets) and proactively update merchants on system status, bank maintenance.
Escalate complex cases to Technical, Finance, or Risk teams.
Maintain accurate customer records and ticket logs in the CRM system.
Prepare daily and weekly reports on customer feedback, common issues, and trends for management review.
Deliver outstanding service

ManfaatOvertime (OT) Compensation

Overtime will be compensated at RM15/hour.

Public Holiday Allowance

If required to work on a public holiday, you will be compensated at a fixed RM120/day.

Other Benefits

KWSP
SOCSO
Career Advancement
Annual and Medical Leave
Bonus
Self Improvement Allowance
Company Trip

KemahiranCustomer Service Call Center Operations Communication Skills Problem Solving Active Listening Conflict Resolution Data EntryPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja

Memohon