SUMMARY OF THE ROLEEnsure stable, secure, and efficient IT operations and infrastructure while enabling business productivity and digitalization initiatives in alignment with global and regional IT strategies. This person will be based in Glenmarie, Selangor and report to IT Manager.IT Operations & InfrastructureOperate, maintain, and monitor local Azure servers, VMware hosts, network infrastructure, and IT/OT environments to ensure high availability and operational reliability.Administer and troubleshoot LAN, WAN, and internet connectivity, coordinating with internal stakeholders and external vendors to resolve incidents efficiently.Manage IT hardware, systems, and applications, ensuring effective day-to-day operations and timely resolution of technical issues.Service Delivery & End-User SupportProvide high-quality second-level IT support through the Caretaker SMAX ticketing system, ensuring service delivery in line with defined SLAs.Act as a local IT partner to the business, ensuring a consistent and professional end-user experience.Digitalization & Continuous ImprovementDrive local and regional improvement initiatives by promoting digital workflows, conducting user training, and implementing new or integrated solutions aligned with global IT direction.Lead the development and implementation of IT solutions and applications, including Microsoft Power Automate and Power Apps.Stay current with relevant technology trends and proactively recommend improvements to optimize IT solutions and business processes.Governance, Risk & ComplianceEnsure compliance with global IT policies, standards, and governance requirements.Monitor and report on IT services, projects, risks, and controls to support stable and compliant operations.Vendor & Stakeholder ManagementCoordinate with external vendors and service providers for system installations, upgrades, and issue resolution.Collaborate with regional and global IT teams to ensure alignment with shared platforms, standards, and ways of working.WHAT WE ARE LOOKING FOR AND WHAT WE OFFERQualification:Bachelor’s degree in IT, Computer Science, or related field.At least 5 years of experience in IT infrastructure or operations.Strong knowledge of networking, systems, and enterprise IT environments.Hands-on experience with Microsoft Azure, Microsoft 365, SharePoint, and OneDrive.Experience with Power Automate, Power Apps (Power BI is a plus).Ability to manage multiple tasks and IT projects independently.Good problem-solving and analytical skills.Strong communication skills with a service-oriented mindset.Familiar with IT service management practices (ITIL or networking certification is an advantage).Personal Qualities:Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.Produces fresh and imaginative ideas and solutions; breaks away from tradition; promotes change and novelty.Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.What we offerContinuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.Career development opportunities across multiple disciplines and geographies.A supportive and inclusive company culture where you can be your authentic self.Performance bonus are rewarded to performing employees.Flexi medical (Outpatient, health screening, dental and optical) are offered.POSITION INFORMATIONCompany: Jotun Paints (Malaysia) Sdn. Bhd.Contract Type: RegularTime Type: Full timeCLOSING DATE (dd.mm.yyyy): 19.04.2026WHO WE ARESeeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia and Australia. Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of “Enablement”. We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationality and background, working together in delivering profitable growth. Throughout our history, we have focused in providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun Malaysia and Singapore were established in 1983 and 1971, respectively. With the consolidation of Jotun Malaysia & Singapore in 2016, the organisation has consistently delivered strong growth and profitability to become today one of the main contributors to our business in the South East Asia and Pacific region. The company operates three factories in Shah Alam and Nilai and has a wide network of offices and warehouses across Malaysia and Singapore, providing efficient and timely response to our customers. Our aim is to develop employees through a culture of continuous feedback, learning and growth.Visit our to know more about life at Jotun.Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.If you think that this role is what you could be doing next, apply now!
