Executive, Order Management Solutions (OMS)

• Provide Vendor Management service by proactively contacting vendors to acknowledge orders have been received by customer.
• Follow up with vendors for orders approaching their “Ship Date” to ensure they make the bookings with DHL origins using Open Order report.
• Receive and process vendor booking request and also handle the vendor exception (booking and receiving) and request customer approval if required.
• Arrange shipment (FCL, LCL or Air) in response to pre-agreed instruction or in response to specific instruction from customer.
• Book space and equipment and co-ordinate delivery of containers from vendors to the designated CY or port or arrange CFS consolidation.
• Handle all necessary documentation received from suppliers and ensure they are uploaded into system or sent to destination as per defined timeline.
• Complete data entry in system from the point of vendor booking, container loading in an accurate and timely manner.
• Ensure system is updated with the agreed milestones with agreed timeframe.
• Arrange additional Value Added Services with operations if required.
• Provide a comprehensive and agreed KPI report if required.
• Provide daily operational reports to meet customer requirement of customer.
• Produce invoices for the management of all DHL services if required.

• At least Diploma in any field.
• With 2-3 years’ experience in freight forwarding industry.
• Excellent time management skills and the ability to prioritize work.
• Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
• Able to work in a fast pace and challenging environment.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• This position is located in Medini Iskandar, Johor.

DHL