Customer Service Team Lead

JobScoper

Kuala Lumpur
Tetap
Sepenuh masa

2 hari lepas

MohonKelayakan

Proven experience (2-3 years) in customer service or contact center team leadership.
Strong proficiency in English (spoken and written).
Excellent leadership, communication, and problem-solving skills.
Strong organizational skills with attention to detail.
Experience with CRM systems or contact center tools is an advantage.
Able to work rotational shift.

Tanggungjawab

Lead, coach, and motivate a team of customer service representatives.
Monitor team performance and ensure service level agreements (SLAs) are met.
Handle escalated customer cases and provide effective solutions.
Conduct regular performance reviews, feedback sessions, and training.
Prepare reports on team performance, customer feedback, and operational efficiency.
Collaborate with management to improve customer service processes and workflows.
Foster a positive, high-performance team culture.

Manfaat

Training provided
Allowance provided
Annual leave and sick leave
EPS & SOCSO

KemahiranCustomer Service Management Team Leadership Conflict Resolution Communication Skills Problem-Solving Performance Management Training and DevelopmentPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja

Memohon