Customer Service Executive
BeLive Ventures Sdn. Bhd.
- Subang Jaya, Selangor
- Tetap
- Sepenuh masa
- Incentives
- Medical Benefit
- Birthday Leave
- Diploma/Degree in Marketing /Business Studies / Real Estate Management or equivalent.
- Candidates with minimum 1-2 years experience within the property management will be added advantage.
- Good understanding and command of Bahasa Malaysia & English
- Good knowledge of process and procedures relating to tenancy management.
- Result oriented, self-motivated and ability to work independently & also collaborate in a team environment.
- Ability to handle confidential and sensitive information.
- Customer-focused attitude with a commitment to providing excellent service.
- Attend Inquiry from Owners: Serve as the primary point of contact for property owners, addressing inquiries and providing timely updates on property-related matters.
- Ensure clear and effective communication to maintain strong relationships with property owners.
- Email Monthly Payout Report: Generate and distribute monthly payout reports to property owners, detailing income, expenses, and any relevant financial information.
- Address any owner queries related to financial reports promptly.
- Update Utilities Payments Record: Maintain an accurate record of utility payments and ensure timely updates.
- Coordinate with relevant departments to address any discrepancies in utility billing.
- Weekly Report for Tenant Occupancy to the Owner: Prepare and deliver weekly reports to property owners outlining tenant occupancy, property conditions, and any noteworthy developments.
- Address owner concerns and provide insights into property performance.
- Liaise for Owner to Sign Agreement: Facilitate the agreement signing process between property owners and tenants.
- Ensure all necessary documentation is accurately completed and signed by the respective parties.
- WiFi Applications: Manage the process of WiFi applications for properties, ensuring timely setup and communication with service providers.
- Address any WiFi-related concerns from property owners or tenants.
- Access Card Management:
- Oversee the management of access cards for properties, ensuring proper distribution and security measures.
- Coordinate with relevant teams to address any issues related to access card functionality.
- Opportunities for promotion
- Professional development
- Commission base
- Incentives
- Staff Activities
- 5 Working Days
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