Customer Service Specialist
Agensi Pekerjaan Talentconsult Sdn Bhd
- Kuala Lumpur Selangor
- RM 4,200 per bulan
- Tetap
- Sepenuh masa
- Structured career path up to management level
- Limited slots
- Extra language advantage
- SPM (PASSED BM & SEJ) , DIPLOMA AND DEGREE
- Customer service experience preferred, Fresh grad are welcomed
- Fluent in English & Mandarin to effectively communicate with our diverse client base and stakeholders (spoken & written)
- Good problem-solving & communication skills
- Able to work shifts (rotate monthly)
- Includes weekends & public holidays
- Able to work independently & with a remote team
- Respond to customer inquiries via calls, chat & email
- Provide accurate info on products, services & promotions
- Assist with basic technical issues
- Record customer cases accurately
- Escalate complex cases to relevant departments
- Suggest improvements based on customer feedback
- On Job training provided
- 12-19 days annual leave
- EPF, SOCSO, EIS included
- Laptop & equipment provided
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