Customer Service Representative
- Kuala Lumpur
- Tetap
- Sepenuh masa
- Deliver excellent customer service via phone, chat, and email, ensuring clear, professional, and empathetic communication.
- Take ownership of customer concerns, demonstrating patience and problem-solving skills to resolve end-to-end travel challenges.
- Strive to achieve individual KPIs and team goals while contributing to overall team performance.
- Represent and advocate the companys culture internally and externally, and assist with ad hoc projects as assigned.
- Proficient in both verbal and written English and Malay (will have to pass SVAR English test)
- Competent in computer operations with solid knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and a typing speed above 45 words per minute.
- Flexible to work in 24/7 environment with various shifts (morning, day, afternoon, and night), including weekends and public holidays.