Requirements Job Purpose To provide customer service work for the unit assigned. Performs customer services related works and office support activities. Duties includes handing over of keys process, answering phone calls, updating data in Salesforce system and manage filing system TNB Syabas Transfer names (Individual units) Payment process for TNB Syabas & IWK bills (Street light, guard post, gerai & etc) Refund deposit for TNB Syabas account (old ac and revoke case) To process documentation for new meter registration for late buyer or cancel unit Assist on admin&aposs works Job Responsibilities To prepare purchaser&aposs individual file prior to handing over of keys To answer phone calls at TCS office and to attend to complaints by purchasers/walk-ins and phone calls. To arrange for purchaser&aposs appointment for the handing over of keys Prepare and arrange Hand Over Kit To carry out handing over of keys process To create handing over case in Salesforce system and to update/close the case To liaise and coordinate with the purchasers, Technical Supervisor, Inspector of Works and Contractor&aposs representative and also inter-departmental with regards handing over of keys, complaints and renovation works To manage and update data in Salesforce system with regards to handing over of keys and complaints matters To reply to purchasers' email and to prepare draft of outgoing correspondence to customer for superior&aposs review To manage purchaser&aposs individual file To prepare memo to finance for cheque requisition (Transfer names) Email all TNB Syabas monthly bills to finance for payment To updates payment to TNB once payment voucher is received from finance To prepare TNB and Syabas termination form for refund purpose To TNB and Syabas when needed for transfer name of bills & new meter registration Other works related to customer service as and when instructed by superior Education/ Professional Qualification SPM/STPM OR Diploma Holder Certification on Customer Relation Management is an added advantage Professional Experience 5 years of relevant working experience Show more Show less