Junior Customer Service Executive

• Candidates must possess at least a SPM or above (Diploma, Degree or equivalent are welcome)
• 1-2 years of working experience in customer service or related fields.
• Proficient in both Mandarin and English (spoken and written)
• Excellent communication and interpersonal skills - able to understand customer concerns, identify key information, and communicate clearly with both customers and internal teams.
• Strong analytical and problem-solving abilities - able to approach issues logically and propose effective solutions.
• Capable of multitasking and working with multiple systems in a fast-paced environment.
• Responsible, detail-oriented, and able to work independently as well as part of a team.

• Act as the main point of contact between customers and internal departments.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Identify customer needs, clarify issues, and ensure accurate information is passed on to the relevant departments for resolution.
• Collaborate with team members, supervisors, and cross-functional teams to ensure effective problem-solving and service delivery.
• Follow up with clients to ensure their concerns are addressed and resolved effectively.
• Prioritize and manage customer escalations to ensure high satisfaction levels.

• Accessibility - Office near LRT & MRT Station.
• Trendy and Comfortable Working Environment. Work Life Balance
• Annual Leave, Medical Leave, Hospitalization Leave, Maternity Leave, Paternity Leave & Compassionate Leave, etc.
• EPF/SOCSO/EIS
• Medical Claim, Performance Bonus, Attendance bonus, Shift allowance,etc.
• Group hospitalisation and Surgical Insurance
• Training Provided
• 5 days/week，9 hours/day including 1 hour break

• Training Provided
• Allowance Provided
• 5 Working Days

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