Service Administration Specialist (Spanish speaker)
- Selangor
- Tetap
- Sepenuh masa
- Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
- Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
- Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
- Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
- Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
- Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication
- Provide order and contracts confirmations to customers
- Receive and carry out directions as provided by team leader
- Always demonstrate accuracy and speed of work
- Review documentation and work according to procedures laid out
- Schedule work to be completed within set timeframes
- Communicate with teams/peers and team leaders to optimize work completion
- Ensure company guidelines and policies are always met
- Achieve Key Performance Indicators (KPI's) and meet Development Plans
- Support service and customer priority strategies
- Support cost reduction and/ or process improvement initiatives
- Excellent analytical, interpersonal & communication skills
- Highly customer & business oriented
- Self-starter with a proactive approach
- Strong interpersonal skills and influencing ability
- Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive
- Innovative to challenge conventional practices and suggest better approaches
- Passionate to be tenacious and resilient
- Strong attention to detail
- Solution driven mindset
- Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
- Fluent in Spanish & English language. Knowledge of other Asian languages an added asset.
- A good team player with ability to work cross culture and function.
- Flexible to work in different global time zones for meetings and calls.
- Permanent employment basis; conditions are based on the contract of employment
- 1.5 months fixed bonus
- Medical care with dental entitlements
- Life insurance coverage
- Accessible to public transport
- Diversity, flexible and fun working culture