Customer Relations

Kuala Lumpur
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Sepenuh masa

24 hari lepas

Who are weAt Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart .About The RoleSome of your role's responsibilities are:

Provide attentive assistance to guests and tenants, promptly addressing their inquiries and needs.
Efficiently manage visitor registration at Main Lobby.
Maintain a continuous and professional presence in the lobby area.
Ensure a consistently neat and presentable appearance at all times.
Possess thorough knowledge of tenants, building events, and available services.
Handle guest and tenant complaints with professionalism, ensuring appropriate escalation and follow-up.
Maintain accurate records for tenant access cards and promptly address any issues related to lost cards.
Responsible for managing the security access card system and generating necessary reports.
Assist in the distribution of letters, invoices, and notices to tenants within the building.
Perform daily checklists to ensure the smooth operation and cleanliness of the Concierge and Main Lobby areas.
Undertake additional duties and responsibilities as assigned by management.

Requirements: -

Min. of SPM or equivalent; hospitality or property management certification a plus.
Prior customer service, hospitality, or property management experience preferred.
Maintains a professional and welcoming demeanor.
Presents a neat and well-groomed appearance.
Dedication to delivering exceptional customer service.
Maintains professionalism and integrity in all interactions.
Strong verbal and written communication skills for interacting with tenants, guests, and management.

Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.

Knight Frank

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