Customer Service Executive

Career International FOS

Kuala Lumpur
Tetap
Sepenuh masa

17 hari lepas

MohonKelayakan

Proficient in Mandarin and Cantonese
Malaysian Native speaker with above or more required languages is an added advantage
Always perform duty in professional manner at all times
To demonstrate willingness and effort to offer help needed to customer and peers with respect

Tanggungjawab

Take call and provide accurate answer to customer queries.
Delivery excellent customer support & services and offering patient assistance at all times.
Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
Deliver customers support & services effectively through active communications.
Meet and exceed all key performance indicators set by the company and the client.
Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
Abide to De-escalation processes that involving dissatisfied customer.

Manfaat

19 Days annual leave
Near to public transportation
Shift allowance
Performance allowance

Manfaat tambahan

Training Provided

KemahiranCustomer Service Communication Skills Patience Problem SolvingPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja

Memohon